Nancy R. Tague has been a consultant and trainer in quality improvement, business and management topics, and teambuilding for the past 40 years. She is the author of the article, Quality Tools: Helping Clients Use Them, published in the Annals of Operations Research in 1987, and the coauthor of the book, The Builders Book: A Practical Guide to Team Building, published by the American Society for Quality. She has conducted more than 100 workshops and conferences on the topics of quality systems, team building, and professional development. In 2005, she was the recipient of the Lifetime Achievement Award given by the American Society for Quality.
Nancy Tague is a member of the ASQ Board of Directors, Chair of the Board of Directors for the Association of Quality Professionals, and a member of the Quality Advisory Council for the O.S.H.A. She is the recipient of the Robert J. Barton Award for Outstanding Service and Leadership of the Association of Quality Professionals, and has received the Distinguished Service Award of the American Society for Quality.
ASQ Number: 1018-PR-010 The American Society for Quality is a CQi Level 3 Capability. For more information, visit or call The Conference Board of the Americas at CBA is a joint venture of the American Statistical Association, Institute of Management Accountants, and Association for Information Systems.
American Society for Quality, a CQi Level 3 Capability. For more information, visit or call The Conference Board of the Americas at or call (412) 341-3000. Fax (412) 341-3084. E-mail: Visit our Web site at For more information, visit our Web site at or call or (412) 341-3000. Fax or call
9 Quality Toolbox A quality toolbox has the standards and the tools a quality professional needs to keep pace with constantly evolving industry standards. Before any work is done, you need to define a quality standard to work from. This can be done by defining a process, such as service or production, or by defining a result, such as the quality of a product, in terms of a specified level of performance. Once you have defined a quality standard, you can determine which of the tools in your toolbox will allow you to work from the standard, which tools will be useful, and which ones will not. 1
Introduction Each chapter begins with a brief introduction describing the quality tool and the problem it is designed to solve. The introduction presents the problem the tool is designed to solve, explains the relationship to other tools, and describes the problem that the tool will solve. 2
Some applications, such as Java, require that the application directories and libraries are updated to a newer version before the user can update. However, there are some applications that are not explicitly API-specific, such as the X Window System, the X server source code, are automatically updated as required.
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